Privacy Policy

Effective Date: February 19th, 2025

1. Who We Are

Fluid Spa (“Company,” “we,” “us,” or “our”) operates the website https://fluidspa.com.

2. Information We Collect

2.1 Comments

When visitors leave comments on our site, we collect:

  • Data from the comment form
  • The visitor’s IP address and browser user agent (for spam detection)
  • An anonymized hash of the visitor’s email address, which may be sent to the Gravatar service. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
  • Once approved, the comment and profile picture will be publicly visible.

2.2 Media

If you upload images to our site, avoid including embedded location data (EXIF GPS), as visitors may download and extract this data.

2.3 Cookies

If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.

  • A temporary cookie is set on the login page to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
  • Login cookies last for two days, screen option cookies last for a year, and “Remember Me” login cookies persist for two weeks.
  • If you edit or publish content, a cookie will store the post ID and expire after one day.

2.4 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if the visitor has accessed the originating site, which may collect data, use cookies, and track interactions.

2.5 WooCommerce Data Collection

We collect information during the checkout process, including:

  • Products viewed (to display recent browsing history)
  • Location, IP address, and browser type (to estimate taxes and shipping)
  • Shipping address (to calculate and process orders)
  • Order details, including billing/shipping information, payment details, and account information (if applicable)

This data is used to:

  • Process and complete orders
  • Prevent fraud
  • Respond to inquiries, refunds, or complaints
  • Send marketing emails (if opted in)
  • Improve our website and services

Cookies & Tracking: We use cookies to store cart contents while browsing.

2.6 Payment Processing

We accept payments via Stripe and PayPal. Your payment information is shared with these providers only to process transactions. Their privacy policies can be found here:

2.7 Anti-Spam & Security

Visitor comments may be checked using Akismet Anti-Spam, which collects the commenter’s IP address, user agent, and site URL.

3. How Long We Retain Your Data

  • Comments and metadata are stored indefinitely to recognize follow-up comments automatically.
  • Registered users can see, edit, or delete their personal information at any time (except username changes). Website administrators can access and edit this data.
  • Order information is stored for tax and legal requirements.

4. Your Rights Over Your Data

If you have an account or have left comments, you can:

  • Request an export of the personal data we hold about you.
  • Request the deletion of your personal data (except data required for legal/security purposes).

5. Data Sharing & Third-Party Services

We share your data with third parties only when necessary for:

  • Payment processing (Stripe, PayPal)
  • Order fulfillment
  • Fraud prevention
  • Website analytics
  • Marketing (only if opted in)

6. Contact Information

For privacy-related inquiries, contact us at:

Fluid Spa